Understanding Our Return Policy
If you are not satisfied with your purchase, you may return your purchase to us within 30 days for a full refund.
Your product must be unworn and still have tags attached for refund.
To return your items, follow these steps:
- Repackage your products
- Email us with your intent to return your purchase at customer.support@smarthavengears.com
- We'll Email you back with a return label
- Print out this label and affix to your package with purchase
- Drop off at your nearest post office
Please allow up to 5 business days for your refund to process once the returned product is received by our warehouse.
Kind Regards
What Our Return Policy Covers
Our return policy is designed to provide you with a seamless experience. You can return any item within 30 days, and we ensure the process is straightforward. If you are dissatisfied with your purchase, whether it’s due to quality or a simple change of mind, you can return the product with ease. It is important to keep the original packaging and receipt, because those will help expedite the return or exchange.
How to Initiate a Return
To initiate a return, you simply need to follow a few simple steps. First, locate your original receipt and the item you wish to return. Next, visit our website and navigate to the returns section. Fill out the return form, and you’ll receive a return label via email, because we want to make this process hassle-free for you. Finally, package your item securely and send it back to us.
Exchanges and Refunds Explained
If you wish to exchange an item, our return policy allows you to do that as well. You can either request a different size or color of the same item. Refunds will be processed once we receive your item in its original condition. It usually takes 5-7 business days for the refund to reflect in your account, although it may vary based on your bank. So, rest assured that we are here to ensure you are satisfied with your shopping experience.